Carrefour Lied!

Monday, 14 March 2005
My friend and I went to Carrefour M2. We were looking for a Samsung Hi-Fi. We found one (Samsung DS-720) for a special price of Rp. 2,299,000 and 12-month credit was available if we had a Carrefour Shopping Card. The store assistant offered us to apply for a Carrefour Shopping Card and it would be a four-day instant approval instead of the regular two-week period.

My friend hesitated to apply for the card because she had a bad experience with the card previously. She did apply for the card after the store assistant assured her that the price of Samsung DS-720 would still be Rp. 2,299,000 and the product would be available after four-day approval period. He even stated that the promotion would not be over until the end of the month!

Saturday, 19 March 2005
After receiving a call from Carrefour M2 that the card was approved and ready for collection, we went there to get our Samsung DS-720. When we got there, we saw the price had been increased to Rp. 2,599,000. When we complained to the store assistant, he said that the sale price of Rp. 2,299,000 was not available anymore. We were outraged. We told him to ask the store manager because on the application form, it was clearly written that we would only agree to buy the Samsung DS-720 if the price was Rp. 2,299,000. When he got back to us, he said that the product was out-of-stock, therefore we should consider other models.

We were outraged!
We were very disappointed!

Carrefour lied to us!

Did Carrefour think we were so naive and stupid? I am sure that if we didn't complain about the price increase, the product would not be out-of-stock!

Finally, we cancelled our application for Shopping Card and we decided that we would not go to Carrefour M2 again.

Lessons:
1. Ask for a written statement when someone promises you a deal that is too good to be true.
2. A small disappointment of a customer may cost you a lot of lost sales

Learn and Grow!